Conclusion of a contract between the Buyer and the Seller can take place in two ways.

Before placing an order, the Buyer has the right to negotiate any provisions of the contract with the Seller , including those changing the provisions of the following regulations. Negotiations should be conducted in writing and addressed to the Seller's address (FHU Marta Iwanina-Kochańska ul. Mozaikowa 67u, 04-952 Warsaw).

If the Buyer resigns from the possibility of concluding a contract through individual negotiations, the following regulations and relevant legal provisions shall apply.

STATUTE

§1 Definitions

1. Personal Data Administrator:

FHU Marta Iwanina-Kochanska

st. Mosaic 67u

04-952 Warsaw

NIP 8212514593, REGON 142783615

1. Postal address - name and surname or name of the institution, location in the city (in the case of a city divided into streets: street, building number, flat or apartment number; in the case of a city not divided into streets: name of the city and real estate number), postal code and city.
2. Complaint address:

FHU Marta Iwanina-Kochanska

st. Mozaikowa 67 u

04-952 Warsaw

1. Delivery price list - a list of available types of delivery and their costs contained in these regulations in the point Delivery
2. Contact details:

FHU Marta Iwanina-Kochanska

st. Mozaikowa 67 u

04-952 Warsaw

e-mail: help@robotyreczne.com

phone: +48 533 35 12 25

1. Personal data - any information relating to an identified or identifiable natural person. Information is not considered personally identifiable if doing so would require excessive cost, time or effort.
2. Sensitive data - these are personal data containing information on racial or ethnic origin, political views, religious or philosophical beliefs, religious, party or trade union membership, as well as data on health, genetic code, addictions, sex life, convictions, judgments on punishment and fines, as well as other judgments issued in court or administrative proceedings.
3. Delivery - type of transport service, specifying the carrier and cost, listed in the delivery price list in these regulations in point Delivery
4. Proof of purchase - an invoice, bill or receipt issued in accordance with the Value Added Tax Act of March 11, 2004, as amended, and other applicable laws.
5. Product card - a single subpage of the store containing information about a single product .
6. Customer - an adult natural person with full legal capacity, a legal person or an organizational unit without legal personality and having legal capacity, making a purchase from the Seller directly related to its business or professional activity.
7. Civil Code - the Civil Code Act of April 23, 1964, as amended.
8. Code of good practice - a set of rules of conduct, in particular ethical and professional standards referred to in Article 2 point 5 of the Act on Counteracting Unfair Market Practices of August 23, 2007, as amended.
9. Consumer - an adult natural person with full legal capacity, making a purchase from the Seller not directly related to its business or professional activity.
10. Basket - a list of products made of the products offered in the store based on the Buyer's choices.
11. Buyer - both the Consumer and the Customer .
12. Place of delivery of the item - postal address or collection point indicated in the order by the Buyer .
13. The moment of delivery of the item - the moment when the Buyer or a third party indicated by him for collection takes possession of the item.
14. ODR online platform - an EU website operating on the basis of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/ 22/EC and available at https://webgate.ec.europa.eu/odr
15. Payment - the method of payment for the subject of the contract and delivery listed in the regulations in the section Payments
16. Authorized entity - an entity authorized to out-of-court resolution of consumer disputes within the meaning of the Act on out-of-court resolution of consumer disputes of September 23, 2016, as amended.
17. Privacy policy - rules for the processing of Buyers' personal data by the Personal Data Administrator , rights of Buyers and obligations of the Data Administrator, which can be found at: https://robotyreczne.com/pages/polityka-prawnosci
18. Consumer law - the Act on Consumer Rights of May 30, 2014.
19. Product - the minimum and indivisible quantity of items that may be the subject of the order , and which is given in the Seller's store as a unit of measure when determining its price (price/unit).
20. Subject of the contract - products and delivery being the subject of the contract.
21. Subject of the service - subject of the contract.
22. Collection point - the place of delivery of the item, which is not a postal address, listed in the list provided by the Seller in the store .
23. Register of UOKiK - register of authorized entities kept by the Office of Competition and Consumer Protection pursuant to the Act on out-of-court resolution of consumer disputes of 23 September 2016, as amended, and available at: https://uokik.gov.pl/rejestr_podmiot_uprawonych.php
24. GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC
25. Item - a movable item that may be or is the subject of the contract .
26. Store - an internet service available at roboticsreczne.com , through which the Buyer can place an order .
27. Seller: FHU Marta Iwanina-Kochańskaul. Mozaikowa 67, 04-952 Warszawa, NIP 8212514593, REGON 142783615, registered and visible in the CEIDG records at: https://prod.ceidg.gov.pl/ceidg/ceidg.public.ui/SearchDetails.aspx?Id=d589cd4b-da46- 4566-9d8a-952c90... BANK ACCOUNT: 37 2490 0005 0000 4530 1917 8159
28. System - a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network, commonly referred to as the Internet.
29. Completion date - the number of hours or working days specified on the product card .
30. Agreement - an agreement concluded outside the business premises or at a distance within the meaning of the Act on Consumer Rights of 30 May 2014 in the case of Consumers and a sales agreement within the meaning of Art. 535 of the Civil Code of April 23, 1964 in the case of Buyers .
31. Defect - both a physical defect and a legal defect.
32. Physical defect - non-compliance of the sold item with the contract, and in particular if the item:
33. Legal defect - a situation when the sold item is owned by a third party or is encumbered with the right of a third party, and also if the restriction on the use or disposal of the item results from a decision or judgment of a competent authority.
34. Order - the Buyer's declaration of will submitted via the store , clearly specifying: type and quantity of products ; type of delivery ; type of payment ; the place of delivery of the item , the Buyer's data and aiming directly at concluding a contract between the Buyer and the Seller .

§2 General conditions

1. The contract is concluded in Polish, in accordance with Polish law and these regulations.
2. The seller is obliged and undertakes to provide services and deliver items free from defects .
3. All prices provided by the Seller are expressed in Polish currency and are gross prices (including VAT). Product prices do not include the cost of delivery , which is specified in these regulations in the section Delivery
4. All deadlines are calculated in accordance with art. 111 of the Civil Code, i.e. the period marked in days ends at the end of the last day, and if the beginning of the period marked in days is a certain event, the day on which the event occurred is not taken into account when calculating the date.
5. Confirmation, disclosure, recording, securing of all relevant provisions of the contract in order to gain access to this information in the future takes place in the form of:
6. The seller informs about known guarantees provided by third parties for products in the store .
7. The Seller does not charge any fees for communication with him using means of distance communication, and the Buyer shall bear its costs in the amount resulting from the contract concluded with a third party providing him with a specific service enabling remote communication.
8. The Seller provides the Buyer using the system with the correct operation of the store in the following browsers: IE version 7 or newer, FireFox version 3 or newer, Opera version 9 or newer, Chrome version 10 or newer, Safari with the latest versions of JAVA and FLASH installed, on screens with a resolution horizontal above 1024 px. The use of third-party software affecting the functioning and functionality of browsers: Internet Explorer, FireFox, Opera, Chrome, Safari may affect the correct display of the store, therefore, in order to obtain full functionality of the roboticreczne.com store, all of them must be turned off.
9. The buyer may use the option of remembering his data by the store in order to facilitate the process of placing another order . For this purpose, the Buyer should provide the login and password necessary to access his account. The login and password are a string of characters set by the Buyer , who is obliged to keep them secret and protect against unauthorized access by third parties. The buyer has the option of viewing, correcting, updating data and deleting the account in the store at any time.
10. The seller adheres to the code of good practice .
11. The buyer is obliged to:

1. not to provide or transmit content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties,

2. use the store in a way that does not interfere with its functioning, in particular by using specific software or devices,

3. not taking actions such as: sending or posting unsolicited commercial information (spam) within the store,

4. use the store in a way that is not inconvenient for other Buyers and for the Seller,

5. use any content posted as part of the store only for personal use,

6. use the store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the regulations, as well as with the general rules of netiquette.

§3 Conclusion of the contract and implementation

1. Orders can be placed 24 hours a day.
2. In order to place an order, the Buyer should perform at least the following steps, some of which may be repeated many times:
3. The conclusion of the contract with the Consumer takes place at the time of placing the order .
4. Execution of the order paid by bank transfer or via the electronic payment system after the Consumer's payment is credited to the Seller's account, which should take place within 30 days of placing the order , unless the Consumer was unable to fulfill the service through no fault of his own and informed the Seller about it.
5. The conclusion of the contract with the Customer takes place upon acceptance of the order by the Seller , about which he informs the Customer within 48 hours of placing the order .
6. The execution of the Customer's order paid on delivery takes place immediately after the conclusion of the contract , and the order paid by bank transfer or via the electronic payment system after the conclusion of the contract and the Customer's payment is credited to the Seller's account.
7. The execution of the Customer's order may depend on the payment of all or part of the order value or obtaining a trade credit limit of at least the value of the order or the Seller's consent to send the order on delivery (payable on delivery).
8. The subject of the contract is sent within the time limit specified on the product card , and for orders consisting of many products , within the longest period of time specified in the product cards . The time limit begins with the execution of the order .
9. The purchased subject of the contract is sent together with the sales document selected by the Buyer with the type of delivery selected by the Buyer to the place of delivery of the item indicated by the Buyer in the order, together with the attachments referred to in §2 point 6b.

Prices and payments

Prices on the website are given in Polish zlotys or in euros, depending on the language version of the website . These are gross prices, so they include all components, including the required public law levies. The price is additionally increased by the cost of shipping, which depends on the place to which the order is to be sent.

Payments are made by traditional transfer, PayPal, Stripe, ApplePay and by fast payments supported by PayPro and they can be made by e-bank transfer, transfer to a bank account, BLIK and payment cards: Visa, MasterCard, American Express.

Delivery

Due to the special nature of our business, we send the order no later than twenty-eight business days after the consumer submits a declaration of intent to conclude the contract and in the event of receipt of payment to the account, if such a form of payment has been chosen, although we try to make this time as short as possible. The delivery time from the moment of posting is up to 14 working days (Poland) and up to 30 working days (rest of the world). We use the services of DPD, FedEX, DHL, InPost and Poczta Polska courier companies - these orders are sent in priority mode by registered mail, postal parcel or GlobalExpress service.

The price of domestic shipments is: PLN 20

Shipments within the European Union: from PLN 80

Shipments to other countries: from PLN 70 Polish Post / from PLN 100 Courier

Delivery and lead time.

Regardless of the delivery time, products made to order (other than from the READY tab) are delivered within 7 to 28 business days. Products in the READY tab are available products and are shipped within 2-3 business days, provided that the order contains only products from this tab. Products ordered including custom-made products are shipped within 7-28 business days, unless the Consumer, in consultation with the Seller, agrees otherwise.

§4 Right to withdraw from the contract

1. The consumer is entitled pursuant to art. 27 of the Consumer Law , the right to withdraw from a distance contract without giving any reason and without incurring costs, except for the costs specified in art. 33, art. 34 Consumer Rights .
2. The deadline for withdrawing from a distance contract is 14 days from the date of handing over the item , and to meet the deadline it is enough to send a statement before its expiry.
3. The declaration of withdrawal from the contract may be submitted by the Consumer on the form, the template of which is attached as Annex 2 to the Consumer Law or in another form in accordance with the Consumer Law .
4. The consumer must attach to the returned product a return form, proof of purchase and the product in an undamaged condition, without signs of use, in the original packaging.
5. In the event of withdrawal from the contract, the contract is considered void.
6. The consumer is obliged to return the item to the Seller immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to send back the item before its expiry.
7. The consumer sends back the items being the subject of the contract from which he withdrew at his own expense.
8. The consumer does not bear the costs of delivering digital content that is not recorded on a tangible medium, if he has not consented to the performance of the service before the deadline for withdrawing from the contract or has not been informed about the loss of his right to withdraw from the contract at the time of granting such consent or the entrepreneur has not has provided confirmations in accordance with Art. 15 sec. 1 and art. 21 sec. 1. Consumer Law .
9. The consumer is liable for a decrease in the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
10. The Seller , within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer , will return the amount due to the Consumer for the purchases made. Shipping costs remain on the consumer's side
11. The Seller refunds the payment using the same method of payment as used by the Consumer , unless the Consumer has expressly agreed to a different method of payment , which does not involve any costs for him.
12. The Seller may withhold the reimbursement of the payment received from the Consumer until receipt of the item back or delivery by the Consumer of proof of its return, depending on which event occurs first.
13. The consumer, in accordance with Article 38 of the Consumer Law, is not entitled to withdraw from the contract:

§5 Warranty

1. The seller, pursuant to art. 558§1 of the Civil Code completely excludes liability towards customers for physical and legal defects (warranty).
2. The Seller is liable to the Consumer on the terms set out in art. 556 of the Civil Code and subsequent for defects (warranty).
3. In the case of a contract with a Consumer, if a physical defect was found within one year from the date of delivery of the item , it is assumed that it existed at the time the danger passed to the Consumer .
4. In the event of receiving a defective product, the Consumer has the right to withdraw from the contract, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free item or removes the defect.
5. The Consumer may, instead of removing the defect proposed by the Seller, demand replacement of the item with a defect-free one, or instead of replacing the item, demand removal of the defect, unless bringing the item to conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller. however, when assessing the excess of costs, the value of the defect-free item, the type and significance of the defect found are taken into account, and the inconvenience to which the Consumer would be exposed by a different method of satisfaction is also taken into account.
6. The consumer may not withdraw from the contract if the defect is insignificant.
7. If the sold item has a defect, the consumer may also:
8. The Seller is obliged to replace the defective item with a defect-free item or remove the defect within a reasonable time without undue inconvenience to the Consumer.
9. The Seller may refuse to satisfy the Consumer's request if bringing the defective item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the other possible way of bringing the defective item into conformity with the contract.
10. The consumer who exercises the rights under the warranty is obliged to deliver the defective item to the complaint address.
11. The Seller is obliged to accept a defective item from the Consumer in the event of replacing the item with a defect-free item or withdrawing from the contract.
12. Within fourteen days, the seller will respond to those based on art. 5615 of the Civil Code : requests for replacement of items for items free from defects, requests for removal of defects. The Seller, within thirty days (Article 7a of the Consumer Law ), will respond to any other statement of the Consumer , which does not apply to the period of fourteen days specified in the Civil Code .

Otherwise, it is considered that the Consumer's statement or request is justified.

1. The Seller is liable under the warranty if the physical defect is found within two years from the date of delivery of the item to the Consumer , and if the subject of sale is a used item within one year from the date of delivery of the item to the Consumer .
2. The Consumer's claim for removal of the defect or replacement of the sold item with a defect-free item expires after one year, counting from the date of finding the defect, but not earlier than two years from the date of delivery of the item to the Consumer.
3. In the event of one of the rights under the warranty being pursued before the court or arbitration court, the time limit for exercising other rights to which the Consumer is entitled in this respect shall be suspended until the final conclusion of the proceedings. Accordingly, it also applies to mediation proceedings, while the deadline for exercising other warranty rights to which the Consumer is entitled begins to run from the date of refusal by the court to approve the settlement concluded before the mediator or ineffective termination of mediation.
4. If the Seller is obliged to provide a benefit or financial benefit to the Consumer , he will perform it without undue delay, no later than the date provided for by law.

§6 Privacy policy and personal data security

1. The Personal Data Administrator is responsible for the lawful processing of personal data , and the rules for collecting, processing and storing personal data , as well as the Buyer's rights related to his personal data .
2. The Personal Data Administrator processes Buyers' personal data on the basis of consent and in connection with the legitimate interests of the Seller .
3. The Personal Data Administrator collects and processes personal data only to the extent that it is justified by a contractual or legal obligation.
4. The Buyer's consent to the processing of personal data is voluntary, and consent to the processing of data for a specific purpose may be withdrawn at any time.
5. For the purposes of the Buyer's order , the following personal data is collected:
6. Detailed solutions regarding the protection of personal data related to placing an order , but also using the store before and after placing an order , are included in the privacy policy .

§7 Final Provisions

1. None of the provisions of these regulations are intended to infringe the Buyer's rights. It also cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute subordination and application of this law in place of the challenged provision of the regulations.
2. Registered Buyers will be notified of changes to the regulations and their scope by e-mail (to the e-mail address provided during registration or ordering). The notification will be sent at least 30 days before the new regulations come into force. Changes will be introduced in order to adapt the regulations to the applicable legal status.
3. The current version of the regulations is always available to the Buyer in the regulations tab ( https://robotyreczne.pl/regulamin ). During the execution of the order and throughout the period of after-sales care of the Buyer , the regulations accepted by him when placing the order apply. Except for the situation when the Consumer considers it less favorable than the current one and informs the Seller about the current choice as binding.
4. In matters not covered by these regulations, the relevant applicable legal provisions shall apply. Disputes, if the Consumer expresses such a will, are resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or a trial before the arbitration court at the Provincial Inspectorate of the Trade Inspection. The consumer may also use equivalent and lawful methods of pre-court or out-of-court dispute resolution, e.g. via the EU ODR online platform or by selecting any authorized entity from among those listed in the UOKiK register. The seller declares his intention and agrees to out-of-court resolution of the consumer dispute.

As a last resort, the matter is settled by a court competent locally and materially.

Prices and payments

Prices on the website are given in Polish zlotys or in euros, depending on the language version of the website . These are gross prices, so they include all components, including the required public law levies. The price is additionally increased by the cost of shipping, which depends on the place to which the order is to be sent.

Payments are made by traditional transfer, PayPal, Stripe, ApplePay and by fast payments supported by PayPro and they can be made by e-bank transfer, transfer to a bank account, BLIK and payment cards: Visa, MasterCard, American Express.

Delivery

Due to the special nature of our business, we send the order no later than twenty-eight business days after the consumer submits a declaration of intent to conclude the contract and in the event of receipt of payment to the account, if such a form of payment has been chosen, although we try to make this time as short as possible. The delivery time from the moment of posting is up to 14 working days (Poland) and up to 30 working days (rest of the world). We use the services of DPD, FedEX, DHL, InPost and Poczta Polska courier companies - these orders are sent in priority mode by registered mail, postal parcel or GlobalExpress service.

The price of domestic shipments is: PLN 20

Shipments within the European Union: from PLN 80

Shipments to other countries: from PLN 70 Polish Post / from PLN 100 Courier

Delivery and lead time.

Regardless of the delivery time, products made to order (other than from the READY tab) are delivered within 7 to 28 business days. Products in the READY tab are available products and are shipped within 2-3 business days, provided that the order contains only products from this tab. Products ordered including custom-made products are shipped within 7-28 business days, unless the Consumer, in consultation with the Seller, agrees otherwise.

§4 Right to withdraw from the contract

1. The consumer is entitled pursuant to art. 27 of the Consumer Law , the right to withdraw from a distance contract without giving any reason and without incurring costs, except for the costs specified in art. 33, art. 34 Consumer Rights .
2. The deadline for withdrawing from a distance contract is 14 days from the date of handing over the item , and to meet the deadline it is enough to send a statement before its expiry.
3. The declaration of withdrawal from the contract may be submitted by the Consumer on the form, the template of which is attached as Annex 2 to the Consumer Law or in another form in accordance with the Consumer Law .
4. The consumer must attach to the returned product a return form, proof of purchase and the product in an undamaged condition, without signs of use, in the original packaging.
5. In the event of withdrawal from the contract, the contract is considered void.
6. The consumer is obliged to return the item to the Seller immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to send back the item before its expiry.
7. The consumer sends back the items being the subject of the contract from which he withdrew at his own expense.
8. The consumer does not bear the costs of delivering digital content that is not recorded on a tangible medium, if he has not consented to the performance of the service before the deadline for withdrawing from the contract or has not been informed about the loss of his right to withdraw from the contract at the time of granting such consent or the entrepreneur has not has provided confirmations in accordance with Art. 15 sec. 1 and art. 21 sec. 1. Consumer Law .
9. The consumer is liable for a decrease in the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
10. Within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer , the Seller shall return to the Consumer the amount due for the purchases made. Shipping costs remain on the consumer's side
11. The Seller refunds the payment using the same method of payment as used by the Consumer , unless the Consumer has expressly agreed to a different method of payment , which does not involve any costs for him.
12. The Seller may withhold the reimbursement of the payment received from the Consumer until receipt of the item back or until the Consumer provides proof of its return, depending on which event occurs first.
13. The consumer, in accordance with Article 38 of the Consumer Law, is not entitled to withdraw from the contract:

§5 Warranty

1. The seller, pursuant to art. 558§1 of the Civil Code completely excludes liability towards customers for physical and legal defects (warranty).
2. The Seller is liable to the Consumer on the terms set out in art. 556 of the Civil Code and subsequent for defects (warranty).
3. In the case of a contract with a Consumer, if a physical defect was found within one year from the date of delivery of the item , it is assumed that it existed at the time the danger passed to the Consumer .
4. In the event of receiving a defective product, the Consumer has the right to withdraw from the contract, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free item or removes the defect.
5. The Consumer may, instead of removing the defect proposed by the Seller, demand replacement of the item with a defect-free one, or instead of replacing the item, demand removal of the defect, unless bringing the item to conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller. however, when assessing the excess of costs, the value of the defect-free item, the type and significance of the defect found are taken into account, and the inconvenience to which the Consumer would be exposed by a different method of satisfaction is also taken into account.
6. The consumer may not withdraw from the contract if the defect is insignificant.
7. If the sold item has a defect, the consumer may also:
8. The Seller is obliged to replace the defective item with a defect-free item or remove the defect within a reasonable time without undue inconvenience to the Consumer.
9. The Seller may refuse to satisfy the Consumer's request if bringing the defective item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the other possible way of bringing the defective item into conformity with the contract.
10. The consumer who exercises the rights under the warranty is obliged to deliver the defective item to the complaint address.
11. The Seller is obliged to accept a defective item from the Consumer in the event of replacing the item with a defect-free item or withdrawing from the contract.
12. Within fourteen days, the seller will respond to those based on art. 5615 of the Civil Code : requests for replacement of items for items free from defects, requests for removal of defects. The Seller, within thirty days (Article 7a of the Consumer Law ), will respond to any other statement of the Consumer , which does not apply to the period of fourteen days specified in the Civil Code .

Otherwise, it is considered that the Consumer's statement or request is justified.

1. The Seller is liable under the warranty if the physical defect is found within two years from the date of delivery of the item to the Consumer , and if the subject of sale is a used item within one year from the date of delivery of the item to the Consumer .
2. The Consumer's claim for removal of the defect or replacement of the sold item with a defect-free item expires after one year, counting from the date of finding the defect, but not earlier than two years from the date of delivery of the item to the Consumer.
3. In the event of one of the rights under the warranty being pursued before the court or arbitration court, the time limit for exercising other rights to which the Consumer is entitled in this respect shall be suspended until the final conclusion of the proceedings. Accordingly, it also applies to mediation proceedings, while the deadline for exercising other warranty rights to which the Consumer is entitled begins to run from the date of refusal by the court to approve the settlement concluded before the mediator or ineffective termination of mediation.
4. If the Seller is obliged to provide a benefit or financial benefit to the Consumer , he will perform it without undue delay, no later than the date provided for by law.

§6 Privacy policy and personal data security

1. The Personal Data Administrator is responsible for the lawful processing of personal data , and the rules for collecting, processing and storing personal data , as well as the Buyer's rights related to his personal data .
2. The Personal Data Administrator processes Buyers' personal data on the basis of consent and in connection with the legitimate interests of the Seller .
3. The Personal Data Administrator collects and processes personal data only to the extent that it is justified by a contractual or legal obligation.
4. The Buyer's consent to the processing of personal data is voluntary, and consent to the processing of data for a specific purpose may be withdrawn at any time.
5. For the purposes of the Buyer's order , the following personal data is collected:
6. Detailed solutions regarding the protection of personal data related to placing an order , but also using the store before and after placing an order , are included in the privacy policy .

§7 Final Provisions

1. None of the provisions of these regulations are intended to infringe the Buyer's rights. It also cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute subordination and application of this law in place of the challenged provision of the regulations.
2. Registered Buyers will be notified of changes to the regulations and their scope by e-mail (to the e-mail address provided during registration or ordering). The notification will be sent at least 30 days before the new regulations come into force. Changes will be introduced in order to adapt the regulations to the applicable legal status.
3. The current version of the regulations is always available to the Buyer in the regulations tab ( https://robotyreczne.pl/regulamin ). During the execution of the order and throughout the period of after-sales care of the Buyer , the regulations accepted by him when placing the order apply. Except for the situation when the Consumer considers it less favorable than the current one and informs the Seller about the current choice as binding.
4. In matters not covered by these regulations, the relevant applicable legal provisions shall apply. Disputes, if the Consumer expresses such a will, are resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or a trial before the arbitration court at the Provincial Inspectorate of the Trade Inspection. The consumer may also use equivalent and lawful methods of pre-court or out-of-court dispute resolution, e.g. via the EU ODR online platform or by selecting any authorized entity from among those listed in the UOKiK register. The seller declares his intention and agrees to out-of-court resolution of the consumer dispute.

As a last resort, the matter is settled by a court competent locally and materially.

Delivery

Due to the special nature of our business, we send the order no later than twenty-eight business days after the consumer submits a declaration of intent to conclude the contract and in the event of receipt of payment to the account, if such a form of payment has been chosen, although we try to make this time as short as possible. The delivery time from the moment of posting is up to 14 working days (Poland) and up to 30 working days (rest of the world). We use the services of DPD, FedEX, DHL, InPost and Poczta Polska courier companies - these orders are sent in priority mode by registered mail, postal parcel or GlobalExpress service.

The price of domestic shipments is: PLN 20

Shipments within the European Union: from PLN 80

Shipments to other countries: from PLN 70 Polish Post / from PLN 100 Courier

Delivery and lead time.

Regardless of the delivery time, products made to order (other than from the READY tab) are delivered within 7 to 28 business days. Products in the READY tab are available products and are shipped within 2-3 business days, provided that the order contains only products from this tab. Products ordered including custom-made products are shipped within 7-28 business days, unless the Consumer, in consultation with the Seller, agrees otherwise.

§4 Right to withdraw from the contract

1. The consumer is entitled pursuant to art. 27 of the Consumer Law , the right to withdraw from a distance contract without giving any reason and without incurring costs, except for the costs specified in art. 33, art. 34 Consumer Rights .
2. The deadline for withdrawing from a distance contract is 14 days from the date of handing over the item , and to meet the deadline it is enough to send a statement before its expiry.
3. The declaration of withdrawal from the contract may be submitted by the Consumer on the form, the template of which is attached as Annex 2 to the Consumer Law or in another form in accordance with the Consumer Law .
4. The consumer must attach to the returned product a return form, proof of purchase and the product in an undamaged condition, without signs of use, in the original packaging.
5. In the event of withdrawal from the contract, the contract is considered void.
6. The consumer is obliged to return the item to the Seller immediately, but not later than 14 days from the date on which he withdrew from the contract. To meet the deadline, it is enough to send back the item before its expiry.
7. The consumer sends back the items being the subject of the contract from which he withdrew at his own expense.
8. The consumer does not bear the costs of delivering digital content that is not recorded on a tangible medium, if he has not consented to the performance of the service before the deadline for withdrawing from the contract or has not been informed about the loss of his right to withdraw from the contract at the time of granting such consent or the entrepreneur has not has provided confirmations in accordance with Art. 15 sec. 1 and art. 21 sec. 1. Consumer Law .
9. The consumer is liable for a decrease in the value of the item being the subject of the contract and resulting from using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item.
10. Within 14 days from the date of receipt of the declaration of withdrawal from the contract submitted by the Consumer , the Seller shall return to the Consumer the amount due for the purchases made. Shipping costs remain on the consumer's side
11. The Seller refunds the payment using the same method of payment as used by the Consumer , unless the Consumer has expressly agreed to a different method of payment , which does not involve any costs for him.
12. The Seller may withhold the reimbursement of the payment received from the Consumer until receipt of the item back or until the Consumer provides proof of its return, depending on which event occurs first.
13. The consumer, in accordance with Article 38 of the Consumer Law, is not entitled to withdraw from the contract:
    1. in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the contract;
    2. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs;
    3. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;

§5 Warranty

1. The seller, pursuant to art. 558§1 of the Civil Code completely excludes liability towards customers for physical and legal defects (warranty).
2. The Seller is liable to the Consumer on the terms set out in art. 556 of the Civil Code and subsequent for defects (warranty).
3. In the case of a contract with a Consumer, if a physical defect was found within one year from the date of delivery of the item , it is assumed that it existed at the time the danger passed to the Consumer .
4. In the event of receiving a defective product, the Consumer has the right to withdraw from the contract, unless the Seller immediately and without undue inconvenience to the Consumer replaces the defective item with a defect-free item or removes the defect.
5. The Consumer may, instead of removing the defect proposed by the Seller, demand replacement of the item with a defect-free one, or instead of replacing the item, demand removal of the defect, unless bringing the item to conformity with the contract in the manner chosen by the Consumer is impossible or would require excessive costs compared to the method proposed by the Seller. however, when assessing the excess of costs, the value of the defect-free item, the type and significance of the defect found are taken into account, and the inconvenience to which the Consumer would be exposed by a different method of satisfaction is also taken into account.
6. The consumer may not withdraw from the contract if the defect is insignificant.
7. If the sold item has a defect, the consumer may also:
8. The Seller is obliged to replace the defective item with a defect-free item or remove the defect within a reasonable time without undue inconvenience to the Consumer.
9. The Seller may refuse to satisfy the Consumer's request if bringing the defective item into conformity with the contract in the manner chosen by the buyer is impossible or would require excessive costs compared to the other possible way of bringing the defective item into conformity with the contract.
10. The consumer who exercises the rights under the warranty is obliged to deliver the defective item to the complaint address.
11. The Seller is obliged to accept a defective item from the Consumer in the event of replacing the item with a defect-free item or withdrawing from the contract.
12. Within fourteen days, the seller will respond to those based on art. 5615 of the Civil Code : requests for replacement of items for items free from defects, requests for removal of defects. The Seller, within thirty days (Article 7a of the Consumer Law ), will respond to any other statement of the Consumer , which does not apply to the period of fourteen days specified in the Civil Code .

Otherwise, it is considered that the Consumer's statement or request is justified.

1. The Seller is liable under the warranty if the physical defect is found within two years from the date of delivery of the item to the Consumer , and if the subject of sale is a used item within one year from the date of delivery of the item to the Consumer .
2. The Consumer's claim for removal of the defect or replacement of the sold item with a defect-free one expires after one year, counting from the date of finding the defect, but not earlier than two years from the moment of handing over the item to the Consumer.
3. In the event of one of the rights under the warranty being pursued before the court or arbitration court, the time limit for exercising other rights to which the Consumer is entitled in this respect shall be suspended until the final conclusion of the proceedings. Accordingly, it also applies to mediation proceedings, while the deadline for exercising other warranty rights to which the Consumer is entitled begins to run from the date of refusal by the court to approve the settlement concluded before the mediator or ineffective termination of mediation.
4. If the Seller is obliged to provide a benefit or financial benefit to the Consumer , he will perform it without undue delay, no later than the date provided for by law.

§6 Privacy policy and personal data security

1. The Personal Data Administrator is responsible for the lawful processing of personal data , and the rules for collecting, processing and storing personal data , as well as the Buyer's rights related to his personal data .
2. The Personal Data Administrator processes Buyers' personal data on the basis of consent and in connection with the legitimate interests of the Seller .
3. The Personal Data Administrator collects and processes personal data only to the extent that it is justified by a contractual or legal obligation.
4. The Buyer's consent to the processing of personal data is voluntary, and consent to the processing of data for a specific purpose may be withdrawn at any time.
5. For the purposes of the Buyer's order , the following personal data is collected:
6. Detailed solutions regarding the protection of personal data related to placing an order , but also using the store before and after placing an order , are included in the privacy policy .

§7 Final Provisions

1. None of the provisions of these regulations are intended to infringe the Buyer's rights. It also cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute subordination and application of this law in place of the challenged provision of the regulations.
2. Registered Buyers will be notified of changes to the regulations and their scope by e-mail (to the e-mail address provided during registration or ordering). The notification will be sent at least 30 days before the new regulations come into force. Changes will be introduced in order to adapt the regulations to the applicable legal status.
3. The current version of the regulations is always available to the Buyer in the regulations tab ( https://robotyreczne.pl/regulamin ). During the execution of the order and throughout the period of after-sales care of the Buyer , the regulations accepted by him when placing the order apply. Except for the situation when the Consumer considers it less favorable than the current one and informs the Seller about the current choice as binding.
4. In matters not covered by these regulations, the relevant applicable legal provisions shall apply. Disputes, if the Consumer expresses such a will, are resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or a trial before the arbitration court at the Provincial Inspectorate of the Trade Inspection. The consumer may also use equivalent and lawful methods of pre-court or out-of-court dispute resolution, e.g. via the EU ODR online platform or by selecting any authorized entity from among those listed in the UOKiK register. The seller declares his intention and agrees to out-of-court resolution of the consumer dispute.

As a last resort, the matter is settled by a court competent locally and materially.

§7 Final Provisions

1. None of the provisions of these regulations are intended to infringe the Buyer's rights. It also cannot be interpreted in this way, because in the event of non-compliance of any part of the regulations with applicable law, the Seller declares absolute subordination and application of this law in place of the challenged provision of the regulations.
2. Registered Buyers will be notified of changes to the regulations and their scope by e-mail (to the e-mail address provided during registration or ordering). The notification will be sent at least 30 days before the new regulations come into force. Changes will be introduced in order to adapt the regulations to the applicable legal status.
3. The current version of the regulations is always available to the Buyer in the regulations tab ( https://robotyreczne.pl/regulamin ). During the execution of the order and throughout the period of after-sales care of the Buyer , the regulations accepted by him when placing the order apply. Except for the situation when the Consumer considers it less favorable than the current one and informs the Seller about the current choice as binding.
4. In matters not covered by these regulations, the relevant applicable legal provisions shall apply. Disputes, if the Consumer expresses such a will, are resolved through mediation proceedings before the Provincial Inspectorates of the Trade Inspection or a trial before the arbitration court at the Provincial Inspectorate of the Trade Inspection. The consumer may also use equivalent and lawful methods of pre-court or out-of-court dispute resolution, e.g. via the EU ODR online platform or by selecting any authorized entity from among those listed in the UOKiK register. The seller declares his intention and agrees to out-of-court resolution of the consumer dispute.

As a last resort, the matter is settled by a court competent locally and materially.